Shipping & Delivery
3 Business Day Delivery Guarantee
We guarantee your order will be delivered within 3 business days from our multiple global distribution centers. If we don't meet this deadline, contact us for a solution.
Our Shipping Process
Order Placed
You complete your order and payment
Order Processed
We verify and prepare your shipment
Shipped
Package dispatched within 24 hours
In Transit
Track your package with provided number
Delivered
Receive within 3 business days
Shipping Information
- Processing Time: Orders processed within 24 hours of payment confirmation
- Shipping Time: 3 business days guaranteed delivery
- Shipping Locations: Multiple global distribution centers for faster delivery
- Order Tracking: Tracking number provided for all orders
- Shipping Carriers: We work with trusted international carriers
- Remote Areas: Additional delivery time may apply for remote locations
Order Requirements
- Minimum Order: $100 minimum order value
- Free Shipping: Available on orders over $200
- Payment: Manual payment processing after order placement
- Address Accuracy: Ensure shipping address is complete and accurate
- Business Days: Monday-Friday, excluding holidays
- International: Worldwide shipping available
Shipping Policies & Support
We strive to make the shipping process as smooth as possible. Here are our key policies and how we support you:
Lost Packages
In case of lost orders, we will send a replacement once proof is provided. Contact our support team with your order number and details.
Returns & Refunds
Refunds are uncommon as we mostly award store credit. Contact us within 7 days of delivery for any issues with your order.
Support
Our support team responds instantly via email at support@novachemics.com and live chat for any shipping inquiries.
Delivery Issues
If your package hasn't arrived within the guaranteed timeframe, contact us immediately for resolution.
Important Notice
While we guarantee delivery within 3 business days and use custom-friendly packaging, it is the client's responsibility to verify if products are legal in their jurisdiction. We are not responsible for customs decisions in your country.